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Your call center,rebuilt by AI.

Voice agents, our own dialer and call QA for BPOs, live in days.

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ELGiHyundai Construction EquipmentKirloskar Oil EnginesLighthousePARITata Tele Business ServicesTimes of IndiaWipro
Qualia In Action

See How the AutomatedBPO Stack Works

Discover how Voice Assistant, CallPulse, and UltraChat work together to automate customer conversations from start to finish. Dial AI capabilities now run inside Voice Assistant.

app.qualiabits.com
Search calls, contacts, campaigns⌘K
Live
TodayThis weekThis month

Voice Assistant

Overview · all campaigns
Avg call duration↓ 9s
3:59
9s faster than yesterday
Escalation rate↓ 18%
6.1%
18% lower than yesterday
Languages live
9
Hindi, English, Tamil and more
AI voice sessions
162,553
since Apr 2026
Call duration trendThis week
MonTueWedThuFriSatSun
Live callsnow
Aria · Voice AIHindi · inbound
Kabir · Voice AIEnglish · outboundHanding off
Meera S.Joined as lead agentLive
Aria · Voice AITamil · callbackCompleted

CallPulse

QA overview · every call scored
Calls scored today↑ 9.2%
2,914
9.2% more than yesterday
Avg QA score↑ 2pt
87%
2pt higher than last week
Fatal criteria hit↓ 0.8pt
3.6%
0.8pt lower than last week
QA coverage
100%
not a 2% sample
Fatal criteria hit rateLast 7 days
7d agoToday
Top defectflagged calls
Identity not verified
34% of flagged calls · 7 agents
Greeting & disclosureRubric itemPass
Identity verificationRubric itemFlagged
ResolutionRubric itemScoring…

UltraChat

Conversations across voice, WhatsApp and web
Calls↑ 11%
1,284
11% more than last week
Conversations opened↑ 14%
6,418
vs. the prior 14 days
Chats handled
423,983
all time
Businesses live
17
on AI chat
Conversations openedLast 14 days
14d ago7d agoToday
01 · Voice callNo answer
02 · WhatsAppDelivered
03 · Web chatQueued
Inboxlive
Missed call follow-upSent on WhatsAppDelivered
Customer replied"Can you call me at 5?"Reply
Callback bookedVoice AI · 5 PMScheduled
Web chatWaiting for customerQueued
All Four, at a Glance

Four bottlenecks,
one platform

01

The agent

Unsupported mid-call. Staffing overhead to cover every seat, every shift.

02

The audit

Only 5% of calls audited – reviewed manually by ear.

03

CRM updates

5 min of manual entry per call – 5+ hrs/day lost across the floor.

04

Infra deployment

Network, comms lines, physical space, GSM/SIP lines – ~30 days to stand up.

One PlatformThree Intelligent Products

Every stage of the customer conversation in one intelligent workspace, running on a shared data layer.

Voice Assistant

Hand a live call to a human without losing the thread

Our AI voice agents go silent the moment a call needs a person, and your agent picks up with the transcript and every captured field already filled.

Explore Voice Assistant
Aria · Voice AI
Call 0:41 · Priya Nair
Handing off
AI muted · observing
Meera S. joined as lead agent
Captured this call4 of 5
IntentRenewal
Policy no.QA-88214
Callback slotListening…
CallPulse

Score every call, not a 2% sample

Automated call QA scores 100% of conversations against your rubric and surfaces the defects worth coaching on.

See how scoring works
QA coverageLive
0%
0 calls scored today
Top defect↑ 6%
Identity not verified
34% of flagged calls7 agents
UltraChat

When the call doesn't connect, WhatsApp does

Voice runs first; unanswered contacts fall back to WhatsApp and chat automatically, carrying the same captured fields.

Explore UltraChat
Campaign channelsSequenced
01 Voice callNo answer
02 WhatsAppDelivered
03 Web chatQueued
Conversations opened↑ 14%
0
this period · vs. prior 14 days
Features

The Operating System for Modern
Customer Conversations

Replace disconnected dialers, voice bots, QA tools, and WhatsApp automation with one AI-powered platform built to run your customer operations from end to end.

[01] [voice analytics]

Voice Analytics

Transcribe, analyze and extract insights from every call

[02] [workflow]

Workflow

Automate complex workflows with powerful no-code solutions

[03] [call timeline]

AI Call Timeline

Every call laid out turn by turn, with events and outcomes

[04] [live kpis]

Live KPI cards

Live metrics for calls, QA and conversions

FAQs

Frequently Asked Questions

No. Qualia's Voice AI is designed for natural conversations in Hindi, English, and Hinglish. You control the conversation flow and approve every script before deployment. If the AI reaches a situation it can't confidently handle, it can perform a warm handoff to a human agent with the conversation context intact.

Not at all. Qualia integrates with your existing CRM and telephony stack, adding an AI conversation layer on top so you keep the systems your team already knows.

CallPulse automatically scores 100% of calls against your QA rubric, surfacing objections, compliance risks, and coaching moments — instead of the 2% a manual team can review.

Yes. All data is encrypted in transit and at rest, with role-based access controls and region-based data residency options for regulated industries.

Most teams launch a first AI campaign within days. Import your contacts, connect a number, approve your script, and go live — no long implementation cycle required.

One Operating Layer

One Platform,
Every ConversationFully Automated

Qualia brings Voice Assistant, CallPulse, and UltraChat together on a shared data layer so every call is placed, analyzed, and followed up automatically from one workspace.

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Feedbacks

Customer Stories

“

Qualia helped us reduce handle time by 45% while improving customer satisfaction across every channel. Our agents finally have one system instead of juggling multiple tools.

John Campbell
Operations Lead
“

Within three weeks, our AI workflows were answering routine inquiries automatically, allowing our team to focus on high-value conversations. The gains were immediate.

Michael Torres
Customer Success Director
“

We replaced four disconnected platforms with Qualia and finally gained complete visibility into every customer interaction. It feels like adding an entire operations team overnight.

Sarah Kim
Customer Success Director
“

Setup took days, not the months we budgeted for. The AI handles our first-line calls in Hindi and English, and every conversation is scored automatically for QA.

Priya Nair
Head of Support
“

Insights AI answers questions our analysts used to spend hours on. We ask in plain language and get the numbers behind every campaign instantly.

David Okafor
VP Operations
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