Stop sampling 2% of calls. Score every conversation, protect CSAT drivers, and coach from real evidence instead of anecdotes.
Built for QA managers, CX leads, and BPO quality teams.
100%
coverage
Auto-score every call, not a thin sample.
Fatals
caught
Compliance and process misses before clients escalate.
Coach
faster
Clip-level evidence for agent feedback loops.
What changes
Track empathy, resolution, and hold-time behaviors that move scores.
Surface must-fix misses across the full floor.
Turn QA into daily coaching, not monthly audits.
Score mixed-language floors without English-only blind spots.
Manual teams sample a few percent. CallPulse reviews 100% against your rubric and flags coaching moments in near real time.
Yes. Map your existing CSAT and QA parameters, then calibrate on your audio.
Yes. That is a core design requirement for Indian contact centers.