Voice and WhatsApp on one SME thread
When the call does not connect, WhatsApp does. UltraChat continues the conversation on the same customer thread so ops teams do not lose context.
- WhatsApp follow-ups tied to the same contact and campaign as the call
- Useful for SME outreach, collections, and support handoffs
- Works with Voice Assistant and CallPulse on one Qualia stack
- Built for Hindi, English, and Hinglish contact centers