AI voice agent for insurance renewal calls

Renewal reminders are a good first job for an AI voice agent: the goal is clear, the script is short, and the next step is easy to capture. Qualia Voice calls policyholders in Hindi, English or Hinglish, captures the answer, and hands the call to a person the moment a conversation needs one.

What the call can do

• Remind the policyholder about the renewal and confirm the right person is on the line before anything else is said.
• Answer routine questions the script allows.
• Capture the outcome: will renew, needs a callback, wants to speak to an agent, not interested.
• Book a callback slot when the policyholder asks for a different time.
• Fall back to WhatsApp when a call is not answered, carrying the same captured fields. See UltraChat.

You stay in control

• You approve every script before deployment.
• The agent stays inside that script. When it cannot handle a situation with confidence, it hands off.
• Warm handoff: the AI goes silent and your agent joins with the transcript and the captured fields already filled. See warm transfer rules.

Score the AI like you score people

Every AI-handled call can be scored by CallPulse against the same rubric as human calls, so you see where the voice agent helps and where it should hand off sooner. See same scorecard for human and AI voice agents.

Go-live

Import contacts, connect a number, approve the script, go live. Most teams launch a first campaign within days. The go-live checklist lists the gates to clear before real callers. Qualia Voice works with your existing telephony setup.

Security

Transcript encryption is available, with role-based access controls. Caller authentication is covered in AI voice agent security.

FAQ

Will it sound robotic?

Qualia Voice is designed for natural conversation in Hindi, English and Hinglish, and you approve every script before it goes live. If the call goes beyond the script, it hands off to a person.

Which languages are supported?

Hindi, English and Hinglish.

Do we need to change our CRM or dialer?

No. Qualia Voice works with your existing telephony setup.

What happens when the policyholder wants a human?

The call is handed to your agent with the transcript and captured fields, so the policyholder does not repeat anything.

How do we start?

Share the renewal script and a small contact list, and book a live demo.